Refund and Returns
Introduction:
At Diamond Bazar, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and obligations.
Returns:
Eligibility for Return:
Returns are accepted only for unused and unredeemed purchases.
Digital products like gaming top-ups, subscriptions, or in-game currencies are non-returnable once delivered or redeemed.
For subscription services (e.g., Netflix, Amazon Prime, Chorki), returns are not available after activation.
Exceptions:
Incorrect or defective delivery due to an error on our end will qualify for a refund or replacement.
Return Process:
- Contact our support team at [support email/contact info] within 24 hours of purchase if there is an issue.
- Provide relevant proof (e.g., transaction ID, screenshots) to verify the claim.
- Our team will review your request and notify you of the outcome.
Refunds
Eligibility for Refund:
Refunds are only applicable for incorrect or undelivered purchases.
Delivered and redeemed digital items (e.g., Free Fire, PUBG, FIFA Mobile top-ups, or OTT subscriptions) are non-refundable.
Refund Process:
Approved refunds will be processed within 7 business days.
Refunds will be credited to the original payment method.
Partial Refunds:
For partially delivered services, refunds will be issued proportionately.
Additional Terms:
If we fail to delivery within 24 hours: If we do not deliver the product within 24 hours of placing the order, we will full refund.
Cancellation or Refund within 24 Hours: If the customer requests to cancel or ask for a refund within 24 hours, a 5% refund will be provided.
Once Order is Completed: If the order has been completed, no refunds will be issued.
Exchanges:
For gaming products (e.g., Free Fire diamonds, PUBG UC, FIFA coins):
Exchanges may be granted if the wrong item is delivered, provided it remains unredeemed.
Contact us immediately upon noticing the issue.
For OTT subscriptions:
Exchange requests will only be entertained if there is an activation error caused by us.
Shipping and Delivery
Delivery times for digital products may vary depending on server load or technical issues.
Ensure accurate details (e.g., user ID, email) during checkout, as incorrect information will void refunds.
Contact Us:
If you have any questions or need further assistance, please contact us at:
Email: contact@dimondbazar.com
Phone: +880 1974-482487
